A chair that I had ordered for Landon from Amazon came yesterday. Landon came home from work at around 4:00 pm and when he checked it out saw that the chair had a defective joint piece on one side. We boxed up the chair, and I went online and did a Return Request on the Amazon site. Amazon provided me with a free shipping label. We dropped off the box at a nearby UPS branch at 6:20 pm. At 7:24 pm I received a Refund Confirmation email. Very easy, very efficient, and very amazing.