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Amazon Has a Heart
A family friend posted this on Facebook. They recently lost their beloved pet, Mr. Ernie.
We had ordered Mr. Ernie special food from Amazon but it arrived after he had already passed. We never opened the box. Still grieving, we emailed Amazon to ask if the un-returnable food could be returned because of our circumstances. Amazon wrote us back a personalized letter apologizing for our loss and giving us an immediate full refund on all items. Furthermore, not to inconvenience us during our mourning period, Amazon told us to not return the products and instead donate them to an organization.
13 comments:
J: How cool that a big company has a heart. It's an 'awwww' moment. I'll share on my FB. -N
That is so wonderful to hear! I'm liking them even more now.
That's great. Everytime I have reached out to Amazon, they have been nothing but spectacular. What a heartwarming story.
N, so nice of such a big company to be like that yah!
Me too, Kay!
My experience with Amazon has always been positive too, Jenny.
Wow! Amazon is awesome!
That's Totally Awesome! I too, have always had a good experience with Amazon. And sorry for your loss!
Awesome! I love Amazon, I buy everything from them, toothpaste, sunscreen, pet food, golf balls, golf shoes and a lot more.
So surprising yah, Lorna!
Me too, Mark. Shopping with Amazon has always been a good experience for me.
Whoa Erick . . . I think you beat me in purchases.
Nice story!
Jake Shimabukuro was in Portland last night. We wanted to go his concert but there was no tickets left.
Wow, that is amazing. That's why I love amazon!
Wow, Akemi. I had no idea he was so popular!
Now I love them even more, Les!
Tear! Amazing Amazon!
It really is amazing to me, Susan. Such a big company like that.
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