Sunday, March 15, 2015

Amazon Has a Heart


A family friend posted this on Facebook.  They recently lost their beloved pet, Mr. Ernie.

We had ordered Mr. Ernie special food from Amazon but it arrived after he had already passed. We never opened the box. Still grieving, we emailed Amazon to ask if the un-returnable food could be returned because of our circumstances. Amazon wrote us back a personalized letter apologizing for our loss and giving us an immediate full refund on all items. Furthermore, not to inconvenience us during our mourning period, Amazon told us to not return the products and instead donate them to an organization.

13 comments:

Anonymous said...

J: How cool that a big company has a heart. It's an 'awwww' moment. I'll share on my FB. -N

Kay said...

That is so wonderful to hear! I'm liking them even more now.

jenny said...

That's great. Everytime I have reached out to Amazon, they have been nothing but spectacular. What a heartwarming story.

jalna said...

N, so nice of such a big company to be like that yah!

Me too, Kay!

My experience with Amazon has always been positive too, Jenny.

Lorna said...

Wow! Amazon is awesome!

Mark Shelby said...

That's Totally Awesome! I too, have always had a good experience with Amazon. And sorry for your loss!

Erick said...

Awesome! I love Amazon, I buy everything from them, toothpaste, sunscreen, pet food, golf balls, golf shoes and a lot more.

jalna said...

So surprising yah, Lorna!

Me too, Mark. Shopping with Amazon has always been a good experience for me.

Whoa Erick . . . I think you beat me in purchases.

Nippon Nin said...

Nice story!

Jake Shimabukuro was in Portland last night. We wanted to go his concert but there was no tickets left.

Les said...

Wow, that is amazing. That's why I love amazon!

jalna said...

Wow, Akemi. I had no idea he was so popular!

Now I love them even more, Les!

Susan said...

Tear! Amazing Amazon!

jalna said...

It really is amazing to me, Susan. Such a big company like that.